1300 580 580

Frequently Asked Questions


    • What licence do I need to operate an elevated work platform?

      For all Scissor lifts and Vertical lift (to any height) and Boom Lifts up to 11 metres, an EWPA Yellow Card* or competency-based training is required.

      For all Boom Lifts above a 11 metre platform height a Worksafe WP Licence TLILIC2005 is required.

      These are issued by trainers registered with the EWPAA (Elevating Work Platform Association of Australia.)

      Check out our EWP Licence Blog here


      NOTE: * The Yellow Card is not a legally essential licence. However, verbal instruction is not deemed an effective method of training as it lacks written proof of competency evidence. Therefore, having this licence is a legal safeguard and is often requested by construction sites and the like.

    • What licence do I need to operate a Telehandler?

      For non-slewing Telehandlers at 3 tonnes or less lift capacity, an EWPA Gold Card* or competency-based training is required.

      For non-slewing Telehandlers above 3 tonnes, a Worksafe CN Licence TLILIC3006 is required.

      These are issued by trainers registered with the EWPAA (Elevating Work Platform Association of Australia.)

      There are different licences required for different configurations, so please check out our Telehandler Licence Blog here

    • What licence do I need to operate a Forklift?

      For all types of Forklifts (except Order Picker Forklifts) with no weight or load restrictions, a Worksafe LF Licence – TLILIC2001 is required.

      For Order Picking Forklifts Only (Recommended to obtain LF Licence first), a Worksafe LO Licence – TLILIC2002 is required.

      These are issued by registered trainers.

      Check out our Forklift Licence Blog here

    • Can Duralift assist me to obtain a licence?

      Yes. Duralift partners with Registered Training Organisations who are authorised to train & assess these programs. Book your course via Duralift at a time of your choice at affordable prices!

      Book your EWP Licence Training here!

      Book your Telehandler Licence Training here!

      Book your Forklift Licence Training here!

    • Can I get trained during the Covid?

      Training has just resumed after a temporary suspension during the state-wide lockdown. (Subject to change as regulations change.)

      Let us know your interest and we will email you as soon as courses become available.
      Email :  accounts@duralift.com.au


    • Do I have to wear a safety harness in a scissor lift?

      No. It is not legally required. A safety harness must be worn in a boom lift

    • Can I climb out of a boom lift or scissor lift on to a roof or other structure?



    • I hire machines regularly, can I create an account with Duralift?

      Yes, you can ask us about creating a Credit Account.
      Fill in the Credit Application Form and return back to us.

    • Is there an extra fee for after hours delivery?

      Yes, please ask us to make sure.

    • What is a damage waiver fee and do I have to pay it?

      Damage waiver is a small fee that covers any small repairs that need to be made to the unit upon completion of the job. If you have insurance coverage for hired in equipment, you are exempt from paying a waiver fee.


    • Can Duralift provide an operator if I don't have a licence?

      Yes. Please talk to us about your requirements and we will be happy to assist.

  • COVID-19

    • Is Duralift open during the Melbourne Metro Covid restrictions?

      Yes, we are open!

      Our operating hours are as normal.
      If you need a machine just phone us as usual on 1300 580 580

      Speak to us about contactless delivery and pickup options.

    • Is the Duralift Head Office open during Covid lockdown?

      All visitors will be required to sign in and sign out at reception. Please  adhere to signage onsite.

      Each machine is pressure washed after each hire as part of our regular operations. Duralift has also taken an extra step to disinfect high contact surfaces with customers and staff.

      Speak to us about contactless delivery and pickup options.

    • What do I do if my jobsite has a Covid-19 case?

      Please contact us immediately on 1300 580 580.


    • Can I have my own machine/s serviced by Duralift?

      Yes. We are more than happy to organise this for you with one of our preferred service technicians.


    • Does Duralift have information on floor load ratings?

      Yes. Please talk to us about your requirements and we will be happy to assist.

    • Can I operate a unit on a mezzanine floor?

      We would need to assess each situation and give a recommendation.

      More general information can be found here…
      Scissor lift weight – Your guide to working on sensitive floors


    • Can I legally work on a machine if it is parked on a public road?

      Yes. You will need to consult the Council to ask if they have any special requirements.

    • Do I need a traffic management plan if I am working on a public road?

      In all cases, Yes. The Council will advise on each particular situation.


    • What are the rules for working near power lines?

      This is covered when you study for a licence. You may need to consult the power company that owns the lines as they can organise them to be covered or deactivated.
      General information is also located on the manufacturer stickers located on the machine as a reminder of required clearance zones.

      Check out our Blog on Working At Height Near Powerlines here!


    • Can an electric scissor lift operate on uneven ground?

      Yes. Generally 5 degrees (8.8%)

      Rough terrain diesel scissor lifts and scissor lifts and boom lifts on tracks can usually operate on steeper angles such as car park ramps. Please contact us for more information.


    • What angle can I operate a boom lift on before it wont function?

      Generally 5 degrees (8.8%). Any boom lift with stabilising outriggers and boom lifts on tracks will be able to operate on a greater angle. Ask us for more details.

    • How do I calculate my surface incline?

      If you need to move across an incline or work on one we recommend installing a free App on your phone. Search “inclinometer” on your Google Play or App Store for a multitude of available options.

      Check out our Blog on Gradeability here!

    • What is Gradeability?

      Gradeability is the steepest gradient a machine can climb, compared to the Operating Angle which is the steepest gradient a machine will operate on.

      Read how to choose the right machine by checking out our Blog on Gradeability here!


    • How much weight can I carry on a machine?

      Scissor Lifts are your best bet to carry heavy loads.

      Boom Lifts carry relatively the same lift capacity across the board at approx. 230kg.

      Check out the Blog on Lift Capacity here.

    • What are the new rules on weight sensing on boom lifts and scissor lifts?

      All new boom lifts sold in Australia now have weight sensing devices installed to avoid overload.


    • Are there curfews on times that I can operate a machine?

      Yes. Some councils specify times such as 11pm to 7am that a machine is not to be unloaded or used near residential areas. Check with the specific council.

The information above contains general information and is to be used as a guide only.

Whilst we try to ensure that all the information contained in it is complete and up to date, we make no warranties as to the accuracy of such or any other aspect of the information, and accept no responsibility for any loss or damage you may suffer as a result of your reliance on any part of it.